Posted in Client service, Food for thought on Jul 26th, 2012
I’m not long back from twelve days in the gorgeous Aragon region of northern Spain. It was brilliant. In fact it took our kids only three days to decide that they were having their best holiday ever. The following nine days did nothing to change their minds. And we parents felt much the same way. […]
Posted in Client service, Hindsight and experience on Jul 4th, 2012
Gmail is aware. Gmail cares. Gmail puts itself in my position. Gmail doesn’t want me to look bad. Gmail wants me to look good. Gmail has got my back. Gmail is technically a *client*. But Gmail is acting like my agent. We can all learn from Gmail. Agencies work for clients on two levels. Our […]
Posted in Making & building, Technology on Jul 1st, 2012
I killed time on a recent plane journey by passing a couple of photos through every Instagram filter in sequence. In flight safe mode on my phone it saves each image to the photo library but doesn’t post them to Instagram itself. The results can be seen to unfold in the embedded slide shows below. […]
