instead of giving me customer service you gave me a stern talking to and let me off with a caution Ever had that feeling when someone you’ve known and liked for years inadvertently gives you a glimpse of their hitherto well-hidden or well-suppressed nasty side, and it irrevocably changes …
I’ve had cause to send several large, camel-sized files recently to clients whose firewalls act like the eye of a needle. The alternative options in these circumstances include Basecamp (for clients with whom we have Basecamp communications already set up) or third party services such as YouSendIt. These work just …
[youtube=http://www.youtube.com/watch?v=KsRpXZML5YU] I watched the R/GA presentation on The Way Forward for agencies in the same week that I’d presented to the marketing department of a famously engineering-led company. In both companies the people who make the giant leaps, whilst all around them are taking small steps, are the engineers and …
