Spanner Amnesty
Inside every stakeholder there’s a spanner-chucker straining to get out. Use a Spanner Amnesty to imagine disaster and flush it out up front.
Listening skills and the social business
A sure sign of a strong client relationship is if you find yourself being described as a “good listener”. It is an attribute to which clients attach great value. That’s because there’s more to good listening than meets the ear. Good listening is as much about the culture of the …