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Once upon a time my taxi was overtaken by an ambulance. There was an emergency in Welwyn Garden City.

The thing with ambulances and police cars and fire engines is that you see the lights and you hear the sirens, but the data from your senses usually triggers only a motor response (get out of the way) from your brain. If no evasive action is required it’s most likely that no response is triggered at all. Certainly not an emotional one.

But on this occasion my colleague said “That’s somebody’s life taking a turn for the worse”.

I was on the way to a client meeting, whilst somebody else was on the way to hospital.

Every ambulance ever since has triggered a conscious replay of that casual statement – “That’s somebody’s life taking a turn for the worse.” I can’t filter ambulances out anymore. I always take a second to pay my mental respects.

This visualisation/simulation of births and deaths in the United States has much the same effect as that throwaway remark about ambulances.

It forces you to think about the circle of other people’s lives.

Births and deaths appear out of the map as shown above at a disconcerting frequency. They appear in centre screen for a few seconds before taking their place in the birth or death column at either side of the screen.

It is done so well that you have to keep reminding yourself that it is a simulation, based on official data, rather than a real time visualisation of real life (and death) events. It is hypnotic.

Full details on the data and technology used to create the simulation are contained in this post.

If you let the application run in the background the births and deaths stack up and quickly cover the entire map as seen below.

61,000 events in a little over three days.

Assuming a Dunbar number of connections for each deceased person and for each pair of parents of each newborn, and no overlap between these networks, that’s at least 9.1 million people touched by grief or joy in half a week. That’s roughly 3% of the entire US population as at July 2012.

This is digital technology used to compelling storytelling effect.

It is evocative on a nationwide, macro scale.

And it is evocative at a local level.

Bowling Green, Kentucky is apparently in Warren County and has a population of 58,066. I wonder who the John or Jane Doe that gave this post its title might have been. How did they die? What proportion of this smallish community was touched by their death?

Emergency in Welwyn Garden City.

Death in Bowling Green, Kentucky.

Casual remarks and data visualisations make you think eh?

 

 

P.S. America has some brilliantly quirky place names.

Bowling Green is one. But I have also “seen” deaths in Pleasantville, Ohio; Satsuma, Alabama; Defiance, Ohio (Ohio is obviously long on quirky place names); Cloverleaf, Texas; and my favourite Truth Or Consequences (I kid you not), New Mexico.

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I bought Twitter followers.

Not for me obviously.

And definitely not (ever) for a client.

They were for a friend.

No really.

Well a colleague actually.

A community management colleague.

A joke Secret Santa present.

Obviously in the real, professional, non-Secret-Santa world, this would be an unethical, sleazy, underhand, social media no no.

But, that aside, I have to say that the purchase experience and customer service I received were both very good.

After a bit of online research I bought the followers from an American site called Fan Me Now.

Whilst there is little to commend the act of buying Twitter followers, there was actually much to commend the way that this site sells them.

Transparency

You know where you stand with Fan Me Now. It is made very clear that the followers you’re buying are not real, even if care has been taken to make them look real. At first glance at least.

As the disclaimer says, they also offer a “real”, “targeted” follower package. But you need the recipient’s Twitter password for that service.

Responsiveness

I was wary about spending money with people who sell fans and followers. But every interaction with Fan Me Now left me more and more reassured.

The up front (brazenly) transparent disclaimer helped.

But so did the speed and tone of each pre-purchase interaction.

There is a live chat option if you have questions whilst browsing the site.

But I opted for email, and asked about the time between purchase and “delivery” for something as time sensitive as a Secret Santa present.

I received a prompt, polite reply. They clearly got what I was trying to achieve and recommended a two day lead time to be safe.

Money transfer

Despite the encouraging body language coming from Fan Me Now I think I would have baulked at entering credit card details directly into their site. Not worth the risk for a joke project.

But the money is handled by proxy through Paypal, which removed a potential barrier.

Pricing

Prices start at $10 for a 1,000 followers.

And go all the way up to $1,750 for a million.

Our official Secret Santa spend limit was £10 and so I went for the 5,000 follower option at $35.

I figured that the extra impact of the additional 4,000 followers would be worth being a little extra out of pocket.

Overdelivery

I had been promised 5,000 followers (for my colleague) within 48 hours.

I (she) actually received 5,310 followers within 24 hours.

Before.

 

After.

In fact it was all over very quickly.

Once “it” started I watched Deana‘s following grow by over 5,000 in the space of about 80 minutes.

And she quickly sussed what was happening.

(But not who was behind it).

Product quality

As was made very clear from the outset, these 5,310 followers were not real.

Other than (possibly) making someone look more popular or more influential at first glance, they are useless.

But for my purposes they were perfect.

Not only delivered ahead of time, but also delivering comedy value.

If you know Deana, you’ll know that the following sample of three followers are not exactly her type.

So, from my perspective, Fan Me Now did a very bad thing very well.

But the acid test of any customer service operation is how they deal with returns.

The Christmas jumper that doesn’t fit or doesn’t suit. Or both.

The book or DVD that you’ve already got.

The highly professional community manager who finds herself with a fake Twitter following.

I have the receipt Deana if you want to take them back…

 

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A wee fun thing that I did for the Blonde Slideshare.

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Image borrowed from Wikipedia.

This isn’t a post about how many, or how few, people are using App.net.

It’s a post about how those people that do use it, use it.

App.net is a paid for version of Twitter. The idea is that your subscription pays to keep the platform alive and to keep it free from advertising.

So, if you’re worried about advertising on Twitter, or if you’re worried that Twitter might not be around forever, or if you have an ethical issue with, say, Twitter’s treatment of the development community, then app.net is theoretically the place for you.

It’s pretty much the same as Twitter in every respect.

It uses @names and hashtags. And you can repost other people’s stuff.

But one notable difference is the character limit for each post. This is famously set at 140 characters on Twitter. On App.net the limit is 256 characters.

That’s 182.857% of the Twitter limit.

Now I’ve barely dipped my toe into App.net.

But I’ve already noticed that hardly anyone seems to make constructive use of this extra 83% of potential characters.

It reminds me of every time I’ve had a goldfish and bought a bigger tank.

The goldfish is conditioned to swim back and forth from one end of its tank to the other.

And it clearly develops a strong muscle memory for how far it can swim before it has to turn round and head back the other way.

Because when you put that fish in a bigger tank it continues to swim the old tank distance. It turns round and heads back in the other direction when it reaches a distance roughly equivalent to the length of the old tank.

It can take several days for the fish to lose its muscle memory and gradually extend the length of each lap until it reaches the far wall of its new environment.

My hypothesis was that App.net is so similar to Twitter that its users are acting like goldfish, bringing their 140 character muscle memories with them and taking some time to explore the greater dimensions of their new environment.

So in a rare idle moment I ran a small manual test. I looked at 200 posts in the App.net Global Stream to see if there was any kind of pattern to the number of characters used.

I ignored @mentions.

I ignored posts that had clearly been cross-posted from Twitter or another platform using the likes of IFTTT.

I focused solely on primary posts made on App.net, for App.net.

I manually counted the characters of 200 posts whilst I was killing time in the Gatwick Airport lounge.

I won’t insult your intelligence by quoting an average character number for these posts.

But I can report that 163 out of 200 posts were 140 characters or less in length.

That’s an almost perfect 80:20 relationship.

Perhaps more interesting is the distribution of post lengths.

The chart below allocates the 200 posts into 20 character intervals. As it happens, none of the posts came in at exactly 140 characters and so 139 characters is the cut-off point for this chart, above which every post was greater than the maximum length allowed on Twitter.

The 80% of posts that fall within Twitter length do a passable impression of a normal distribution.

With a long tail of posts taking advantage of up to the extra 116 characters allowed by App.net.

Is that proof of goldfish behaviour?

I’m not sure. You’d need larger sample sizes and you’d need to track changes in the distribution of post lengths over time to do it properly.

I think it does highlight an issue for App.net though.

Beyond being a Twitter Plan B, what is it actually for?

It has been designed to be (very) similar to Twitter, but it’s so similar that it’s hard to see how it adds any value to a user’s social media presence. It doesn’t obviously do a different job to Twitter.

Which is probably why so many App.net streams are populated by automatic cross-posts from other platforms, most notably Twitter.

Either that or people are posting on App.net but deliberately keeping the posts below 140 characters to cross post back to Twitter.

Either way, the extra effort of creating primary App.net content solely for App.net consumption is not justified for most users most of the time.

Unlike Google+, which is really growing on me.

Google+ offers sufficiently significant variations in form and function to make it well worth the effort I think.

It is definitely a lot more than a Twitter or Facebook Plan B.

So I’ve claimed my name on App.net. And I wish the platform well. There is much to admire in its ethos.

But, until I’ve worked out for myself what it’s for in a broad social media context, my tongue in cheek App.net bio remains an unfulfilled statement of intent.

And I’ll stay swimming back and forth in the smaller of the two tanks for the time being.

My App.net profile.

 

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I’m going to India for the first time in September next year.

I want it to be insane.

I want it to be incessant.

I want it to be full on, full time.

I want an assault on my senses or my money back.

Narcopolis is set in India.

And Narcopolis does most of those things most of the time.

It is not a book that breaks you in gently. It gives you no time to get used to its style. It is in your face from the get go.

Its prologue is a breathless, white knuckle taxi ride of a single sentence, which is over two thousand words long. And which ends like this…

 … and I found Bombay and opium, the drug and the city, the city of opium and the drug Bombay – okay, time now for a short one, the night’s almost over, a short one to keep the O boat sailing on its treacle tide, and this time all I’m going to do, I’m turning my head and inhaling, you do the rest – and ever since I’ve tried to separate the one from the other, or not because now I’m giving in, I’m not separating but connecting, I’m giving in to the lovely stories, I’m lighting the bowl, one for me and one for me, I’m tasting it one last time, savouring the colour and the bouquet, the nose of it, like that, so good, and then I’m stopping, because it’s time now to subside into silence and let the other I speak.

Trippy.

This book is India on drugs.

Opium and heroin to be precise.

Everything and everyone is fucked up.

And everyone gets fucked or fucked over – be they a eunuch prostitute or a hapless opium den proprietor frozen in the oncoming headlights of the heroin trade.

He had been a believer for most of his life, had observed the five prayer times and followed the dietary strictures. Then he’s exchanged one habit for another, he’d given up God and accepted O. With heroin he’d opened himself up to the ungodly and for this he would pay, he knew. He would be seized by the feet and flung into the fire. Because the powder was a new thing, he devil’s own nasha. Rashid knew it the first tie he saw street junkies bent over strips of tin foil, the way they sucked at the smoke, the instantaneous effect of it, how it closed their eyes and shut them off from their own bodies and the world. He saw them and thought: This is it, the future, coming too fast to duck.

Fucked up and fucked over.

That’s what the book is about.

But I don’t think it has a story as such. The threads that holds this book (grippingly) together are not narrative. They are atmosphere and rhythm.

Shuklaji Street was a fever grid of rooms, boom-boom rooms, family rooms, god rooms, secret rooms that contracted in the daytime and expanded at night. It wasn’t much of a street. It was narrow and congested, and there was an endless stream of cars and trucks and handcarts and bicycles. But it stretched roughly from Grant Road to Bombay Central and to walk along it was to tour the city’s fleshiest parts, the long rooms of sex and nasha.

The people in this book have beginnings, middles and ends. They come and go. They’re all doomed and disposable.

But the story doesn’t. It’s one long atmospheric, rhythmic middle. A middle, a middle and a middle.

It’s a Routemaster bus of a book.

The bus is moving in mid journey when you jump on.  And it is still moving when you jump off, the journey unfinished and unwritten.  In between you stand on the wooden platform, which is exposed to the noise and exhaust from the streets, and hold on for dear life to the metal pole.

Time is a bomb; the earth is on fire.

Bring it on.

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UX as USP

I worked in advertising long enough to know that nothing appears in a TV commercial endframe by accident.

At the end of the last day of the shoot the 1st AD lets most of the crew go. The senior clients and the copywriting half of the the creative team bugger off to the pub too…

…leaving the director, the lighting cameraman, the art director and the brand manager to shoot the endframe in a secluded corner of the studio.

This is the brand manager’s time. The bit of the film he or she can most influence. Out come the brand guidelines, an endframe checklist (which was approved by the marketing director at the pre-production meeting, and from which there shall be no deviation), and a slide rule.

Ninety minutes and several takes later…

The point of this story is not the overly anal approach to shooting commercial endframes.

The point of this story is that nothing appears in a commercial endframe by accident.

Endframes are deliberate products of extensive deliberation.

That Nurofen syringe did not get to be front and left of centre by accident.

It is the deliberate hero of this endframe.

It also gets its own loving close up demo sequence during the commercial.

The Nurofen syringe deserves this hero status.

The syringe and the bespoke bottle opening into which it docks are a highly valuable and highly differentiated aspect of the Nurofen (for kids) user experience.

Key words: valuable, differentiated, user experience.

It is a brilliantly simple piece of product design on a number of counts.

  • It is a mess free means of dispensing sticky liquid from a bottle.
  • It is an accurate means of measuring the correct dosage for your child.
  • For younger kids, who might resist taking medicine even though they need it, it is also a handy way to administer the dose. If you’ve ever tried to give a hysterical toddler medicine from a spoon you’ll know what I mean. Whereas you put the syringe in their mouth, aim into the side of the cheek and empty all in one smooth, well-practised motion.

The syringe gets rave reviews on various parenting forums. Users appear to be as likely to comment favourably about the syringe as they are about the efficacy of the liquid that it was designed to dispense.

No wonder Reckitt Benckiser has patented this “technology”.

It is user experience as unique selling point.

UX as USP.

UX as TV advertising proposition.

You don’t have to be Apple to be good at this stuff.

 

Related post : User Experience As Branding.

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Scientists have to reposition the Geographic South Pole every year.

It’s not because the Earth has moved but because the ice above it has.

That’s 2,700 metres (9,000 feet) of ice to be precise. And it moves downhill towards the Weddell Sea at just under 10 metres each year.

The pole marker is ceremonially positioned on New Year’s Day and the photo above (borrowed from here) shows the line of previous poles stretching off into the distance.

Just as polar scientists have to recalibrate their world (our world) (the world) each year, so it is in the world of digital marketing and technology.

And the turn of the calendar year is a good time to do it. For practical reasons as well as symbolic.

Lots of people received smartphones and tablets as Christmas presents last year.

And the impact of this was instantaneous and significant.

On just about every site for which the agency I work at has Google Analytics access,  the level and proportion of mobile* traffic jumped noticably from 25th December 2011 to the 26th.

A representative sample is shown in the table below, in which I’ve compared mobile traffic as measured by Google Analytics for January 2012 versus January 2011.

* “Handheld” is likely a better definition than “mobile”. I suspect that much of the extra “mobile” traffic actually came from stuffed, supine and distinctly immobile people playing with new devices whilst watching Christmas movies on TV.

 

 

Website sectorMobile traffic % increase Jan 2012 vs. Jan 2011
fmcg272
b2b260
fmcg215
b2b38
b2b230
Travel130
Public sector178
Charity42
Charity119

 

The size of the jump varied according to a range of factors, which I’m not going to explore here.

The point of this post is that, regardless of sector, audience or strategy, the digital earth moved on 25th December 2011.

And the question is not whether it will move again this Christmas, but how far.

Devices affect behaviours and render previous assumptions obselete.

Handheld device penetration moves the earth (no sexual pun intended, but I’m leaving it in having spotted it).

And we need to recalibrate accordingly, as Murat so delicately points out.

 

 

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Kirby Ferguson at Google: Everything is a remix

Firestarters is a campaign.

A campaign targeted mainly at agency planners.

The client is Google and the creative director is Neil Perkin.

I can only speculate as to the objectives of the campaign. But if they include the creation of a community – a word that I don’t use lightly – and if they include the stimulation of debate within that community, then it is an effective campaign.

It does indeed start fires.

The latest execution in the campaign was about Remix Culture.

The speaker was Kirby Ferguson and he pulled a big audience.

He has strongly held views about the nature of creativity and brings these views to life entertainingly with some deeply researched, slickly produced and well presented supporting material.

Here’s a link to the first of Kirby’s Remix videos. You can follow the trail from there.

In a nutshell he preaches a gospel of creativity based on the belief that no ideas are original and that every “new” idea is a copy, a transformation or a combination of existing ideas.

There’s no point in me posting a detailed summary of his talk because Neil himself has already done so.

However I do want to comment on the fire that was started on the night.

Namely Kirby’s provocative statement that, in a remix culture where true creative originality is impossible, “talent is [just] interest”.

Talent is [just] interest.

I’ve bracketed [just] because I’m not certain that Kirby actually said it. But I do know that, if not explicitly said, it was heavily implied by the way that he said it.

I took issue with this at the time and (I think) I still do.

There was some discussion and debate on Twitter at the time – some of it captured in Neil’s Storify – and it also sounds like the fire burned on in the pub afterwards.

In fact it’s mainly the [just] that I take issue with.

Even if creativity is [just] remixing old ideas in new ways, there has to be more to talent than [just] interest.

Interest, or curiosity to give it the name most favoured by the planning set, is important. Without it you don’t have a strong gene pool of influences and ideas to draw from.

But surely talent is also about how well you do the remixing. Surely, if interest levels are equal, then some people will be more adept at the remixing process than others?

Some people are just innately more “diagonal” than others. Aren’t they?

I fell asleep pondering this stuff on Tuesday night, heavily reminded of Robert M Pirsig’s Zen And The Art Of Motorcycle Maintenance (ZAMM).

Said book discusses, with a degree of  frustration, the metaphysics of Quality.

Quality: you know what it is, yet you don’t know what it is. But that’s self-contradictory. But some things are better than others, that is, they have more quality. But when you try to say what the quality is, apart from the things that have it, it all goes poof! There’s nothing to talk about. But if you can’t say what Quality is, how do you know what it is, or how do you know that it even exists? If no one knows what it is, then for all practical purposes it really does exist. What else are the grades based on? Why else would people pay fortunes for some things and throw others in the trash pile? Obviously some things are better than others but what’s the “betterness”?…So round and round you go, spinning mental wheels and nowhere finding anyplace to get traction. What the hell is Quality? What is it?

And discussing the metaphysics of talent is similarly frustrating.

Frustrating, probably not that useful, but interesting nonetheless.

I was sufficiently interested (talented?) to find this post on the issue prompted by a somewhat jealous chess master pondering the talent of an 11 year old player.

It’s no coincidence that this post also mentions ZAMM because I stumbled upon it when searching for ZAMM/talent references.

It suggests that, in the case of an 11 year chess master, talent is clarity. Or rather talent is the relative absence of obstructions to clarity.

And, later in the same post, the idea that talent might also be the ability to assimilate new truths.

And I guess for assimilate you could read remix.

If talent is some variation of interest + clarity + assimilation, then I’d also suggest that talent is also a function of time.

You need the right kind of time to apply your interest to finding new sources, and you need the right kind of time to allow those ideas and influences to assimilate and remix in new ways.

The discipline of planning in agencies was created in part to ensure that at least one department of people had the time to be interested, provide clarity and assimilate new ideas.

And it’s no coincidence that many planners that I’ve spoken to relish time on trains and coffee shops, staring out of windows with brain freewheeling in neutral. That’s when remixing happens.

As ever Firestarters was quality time. It was an interesting evening in the company of interesting and interested (talented) people.

 

 

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I watched Jonathan Ross interview Psy, the man behind the Gangnam Style video. A video that, at the time of writing, has had over 700,000,000 YouTube views.

Not to mention over 5,000,000 likes (OMFG).

He (Psy not Ross) comes across as a cool dude who’s taking the madness in his stride.

Most importantly he has a laudable sense of perspective.

He makes a clear distinction between long term success and a freak fluke of fate.

In his words…

Everybody asks me about the success, about pressure and what he’s going to do next. So I got that a lot these days, and you know I can not call this success because this is called phenomenon which means I don’t do anything, people do it right? So it was by people not by me. So, on the next one, what if people don’t do it again?

How refreshing to hear someone with his feet on the ground avoiding the credit for an accident.

And the question at the end of that quote is quite poignant.

If you’re one of the tiny fraction of a fraction of people or brands whose stuff actually does go viral, what happens next?

Are you going to “plan” for more viral?

Or are you going to have a plan that might actually work?

Here’s the interview in full. The section about success starts at about 2:15.

UPDATE

Kev makes a really important point in his comment (below).

Namely the role of hard work in all of this.

People who work hard, create often and learn fast are the people who make luck happen.

Psy himself talks about this later in the interview.

So, this is funny thing. This was my sixth album right? Which means I used to have five previous dance moves that the world didn’t see.

Gangnam Style was sixth time lucky for Psy. Lucky on a global scale at least.

It seems that the previous five were all big hits in Korea – no luck there.

But the phenomenal profile of Gangnam Style potentially gives him a lever to derive long tail value from his previous work.

Kev’s comment reminded me of one of my favourite posts on the issue of social media success. It’s the Ad Contrarian post entitled My Overnight Social Media Success. It’s well worth a read.

And talking of leverage. (HT Murat Mutlu).

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I hate having to go straight back to work after a pitch presentation.

You’ve worked late nights and weekends.

You’ve had emotional highs and lows that have tested and ultimately strengthened relationships with colleagues.

And, despite being physically drained, you collectively manage one last adrenaline-fuelled summit push for the presentation itself.

Afterwards, all you want to do is to come down gently over something long and cold or something large and red.

The new business equivalent of a post coital cigarette.

It’s really tough if you have to go straight back into the thick of it. The to-do list that has been put on hold can’t be held any longer.

You actually feel cheated.

Imagine how that feels if your whole life really is a pitch, or a continuous series of pitches with no time for gentle come downs.

That’s what I took from this video of President Obama’s address to his campaign team.

Yes it’s emotional.

Yes it’s heartfelt and sincere.

Yes it’s unscripted.

Yes he cries.

But it was the last few seconds that really struck me.

I think he really wanted to stay and chat. To bask in the glory of the moment with his team. Maybe have a cold one.

But he can’t.

He switched it on for five minutes. And then, just as quickly, he has to switch it off, be swept out of the room and get into character for his next pitch.

He spends his life creating moving moments, but he never gets to hang around to enjoy the moment himself.

Rather him than me.

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